COMTRUST Mobile Deposit Capture

There are no fees to install the COMTRUST Federal Credit Union Mobile Deposit App. However, fees may apply for non eChecking Accounts. A full fee schedule can be obtained online or by request. Also, standard wireless carrier data and charges apply; so please make sure you understand the terms of your mobile agreement before using the Mobile Deposit App.

Unfortunately at this time, business accounts are not eligible for Mobile Deposit Capture.

In order for your submitted check to be processed it must be properly endorsed. Checks that are not properly endorsed will be rejected and you may be subject to a fee outlined in your fee disclosure. On the back of the check all payees must :

1. Write "For Mobile Deposit to COMTRUST FCU Only"
2. All payees sign their name
3. Write the account number and account type that you want the check deposited in.
4. Write the date the check was endorsed.

EXAMPLE

For Mobile Deposit to
COMTRUST FCU Only

John Smith

12345678 - Checking
07/01/2019

Yes! Mobile Deposit utilizes notifications to inform you if the check was submitted successfully, if there was a problem with the deposit request, and other important information. Each user must turn on notifications. In the App, simply click on "Notifications" and click on "Receive Notification on this Device".

The credit union cannot be responsible for any delays for unaddressed notifications.

All new users will have a $1,000 per day limit and a $1,000 single check limit.

You may deposit up to 5 checks per day, not to exceed the daily limit of $1,000.

Yes! Once you have submitted a check for deposit, you can track its progress in the “Review” area of the App.

Here are the different progress statuses :

IN REVIEW :  The check has been submitted and is scheduled for credit union review.

APPROVED :  The check has been approved for deposit and will be deposited by the end of the next business day. Be sure to look at your notifications to see if any hold will be applied. Once the check is deposited, any holds will be reflected in your online account balances in the “actual” and “available” balances.

REJECTED : The check was rejected and cannot be processed for deposit. You will be sent a notification giving an explanation. You can also call the credit union for more information.