Don’t Fall for the Fake Fix: How to Spot and Avoid Tech Support Scams

Don’t Fall for the Fake Fix: How to Spot and Avoid Tech Support Scams

We live in a world where technology connects everything — from online banking to video chats with family. But unfortunately, that same connectivity has opened new doors for scammers, especially those pretending to offer tech support. At COMTRUST, your financial security is just as important as your account balance. That’s why we want to help you stay a step ahead of tech support scams.

What Is a Tech Support Scam?

Tech support scams happen when a fraudster pretends to be from a well-known company like Microsoft, Apple, or even your internet provider. They may call you, pop up a scary message on your screen, or redirect you to a fake support website. Their goal? To trick you into giving them remote access to your device or paying for unnecessary services.

Once inside, they may steal personal information, install malware, or convince you to hand over credit card or bank details.

Red Flags to Watch For

Here are some common warning signs that you’re dealing with a tech support scammer:

  • Unsolicited calls or messages claiming your device has a virus or issue.
  • Pop-up warnings urging you to call a number immediately.
  • High-pressure tactics asking for payment in gift cards, wire transfers, or cryptocurrency.
  • Requests for remote access to your device through software like AnyDesk or TeamViewer.

How to Protect Yourself

  • Don’t click on suspicious pop-ups. Close your browser and restart your device.
  • Never give control of your computer to someone you don’t know.
  • Hang up on unsolicited tech support calls.
  • Update your devices and antivirus software regularly.
  • Talk to someone you trust before acting if something feels off — even if it looks official.

How COMTRUST Helps You Stay Safe

At COMTRUST, we’re not just your credit union — we’re your partner in digital safety. Here’s how we support your peace of mind:

  • Account Alerts: You can set up real-time alerts for unusual account activity through online banking.
  • Secure Messaging: Use our digital banking tools to contact us safely anytime.
  • Education First: We regularly share fraud prevention tips like this to help you recognize and report scams.
  • Local Support You Can Trust: If you’re ever unsure, visit or call one of our branches. We’re here to help — not pressure you.

What To Do If You’ve Been Targeted

  • Immediately disconnect from the internet if you gave remote access.
  • Change your passwords on important accounts (especially email and banking).
  • Report the scam to the FTC at ReportFraud.ftc.gov and notify us at COMTRUST so we can help protect your financial accounts.

Stay One Step Ahead — With Us at Your Side

Your digital safety matters. If you’re ever in doubt, don’t go it alone. Reach out to our team or stop by your nearest COMTRUST branch for friendly guidance.

For even more tips on how to recognize and report tech support scams, visit the Federal Trade Commission’s official guide. It’s a helpful resource that walks you through real-world examples and shows you exactly what to do if you think you’ve been targeted.